FREQUENTLY ASKED QUESTIONS
Your Questions Answered
DM Jewellers is here to make your jewelry buying process a pleasure. Explore some of the most frequently asked questions that come our way and get all the information you need to make the perfect purchase.
What's the best way to take care of my jewellery?
Keep your jewellery shining by gently cleaning it with a soft toothbrush and mild soapy water. Avoid harsh chemicals and store pieces separately to prevent scratching. Periodic professional cleaning is also recommended for intricate or delicate designs.
What types of jewellery does GDW Jewellers offer?
GDW Jewellers offers a wide range of stunning jewellery, including engagement rings, wedding bands, earrings, necklaces, and more.
Does GDW Jewellers offer repairs and maintenance services?
Yes, GDW Jewellers offers repairs and maintenance services for all types of jewellery. Contact us for more information.
Does GDW Jewellers offer repairs and maintenance services?
Yes, GDW Jewellers offers repairs and maintenance services for all types of jewellery. Contact us for more information.
What is the best metal for sensitive skin?
Opt for hypoallergenic metals such as platinum, 22ct gold, titanium, or surgical-grade stainless steel for sensitive skin. These metals are less likely to cause irritation and are ideal for those prone to allergies.
How do I determine my ring size?
Measure your finger size at home using a printable ring sizer or by wrapping a strip of paper around your finger. Alternatively, visit a jeweller for an accurate measurement, especially if you're considering a wide or intricate ring design.
Are lab-grown diamonds a good alternative to natural diamonds?
Lab-grown diamonds are a ethical and sustainable option with the same chemical composition as natural diamonds. They often come at a lower price point, making them an excellent choice for those seeking a conflict-free and budget-friendly alternative.
Can I wear silver and gold together?
Absolutely! Mixing silver and gold is a trendy and stylish choice. Embrace the versatility of your jewellery collection by layering and stacking pieces in different metals for a chic and modern look.
How do I choose the right engagement ring?
Consider your partner's style, lifestyle, and preferences. Pay attention to the four Cs of diamonds (cut, colour, clarity, and carat), and explore various settings to find the perfect ring that symbolizes your unique love story.
What is the significance of birthstones?
Birthstones are gems associated with each month and are believed to bring good luck, protection, and personal significance to the wearer. Choose a piece of jewellery with your birthstone or the birthstones of your loved ones for a meaningful and personalized touch.
How can I tell if a gemstone is genuine or synthetic?
Consult a reputable jeweller or gemmologist for a professional assessment. Genuine gemstones often have natural imperfections, while synthetic ones may display more uniformity. Additionally, consider factors such as price, source, and certification.
What's the latest jewellery trend?
Stay on-trend by exploring popular styles such as stackable rings, vintage-inspired pieces, and sustainable jewellery. Follow fashion influencers, browse social media, and keep an eye on runway shows to stay updated on the latest jewellery trends.
How long does it take to make a custom piece of jewellery?
Our custom-made jewellery, including engagement and wedding rings, typically takes 4 weeks to complete. This ensures every piece is crafted with precision and care.
Do you offer jewellery repairs or resizing?
Yes! We offer resizing and repair services for rings and other jewellery. Bring your piece to our store for an assessment, and we’ll provide a timeframe and cost estimate.
Can I return a custom-made or altered jewellery item?
Unfortunately, custom-made and altered jewellery are non-refundable. However, if there is an issue with the craftsmanship, please contact us, and we will do our best to assist you.
Do you sell second-hand jewellery?
Yes! We have a carefully curated collection of second-hand jewellery, including vintage and unique pieces. These items are inspected for quality and authenticity before being sold.
How do I know my ring size?
If you're unsure of your ring size, visit our store for a free professional sizing. Alternatively, we can provide guidance on how to measure your ring size at home.
Do you offer engraving services?
Yes, we provide engraving services for rings and other jewellery pieces. This is a great way to add a personal touch to gifts or wedding rings.
What is the best way to clean my jewellery?
For general cleaning, use warm water, mild soap, and a soft brush. Avoid harsh chemicals, especially on gemstones and delicate metals. We also offer professional jewellery cleaning in-store.
Are all your diamonds and gemstones ethically sourced?
Yes! We take pride in ensuring that all our diamonds and gemstones are ethically sourced and conflict-free.
Do you offer valuations for insurance purposes?
Yes, we provide jewellery valuations for insurance and resale purposes. Please bring your item to our store, and we’ll assess it professionally.
How can I place an order?
Orders can be placed directly in-store at 65 St. Peter’s Street, St Albans, AL1 3EA. If you have a specific custom request, feel free to contact us to discuss your design ideas.